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FAQ


Printable wall art by Two Blue Mountains

WHAT IS A PRINTABLE?
Our printable is an artwork that you can purchase in our web store and that you will receive as a downloadable digital file.

HOW DOES IT WORK?
1. Purchase your art from our collections.
2. After purchase, you'll be directed to your order confirmation page which contains a link to download your files. You'll also receive an email containing this link.
3. Once you have downloaded and unziped the files, you can simply print the image on your home printer. If you want larger size prints, you can save the download on an external hard drive and take it to a local print shop. They have all the knowledge and you can often choose between different types of paper. It is also possible to upload the download to an online print shop. They also give the opportunity to make large prints on beautiful paper.
4. To make sure your artworks look beautiful once printed we would like to offer you a few recommendations on how to print your printables in our Guide -printing your printables.


WHAT'S IN THE .ZIP FILE THAT I DOWNLOAD?
In the .zip file you will receive different files of the same artwork with the image in different aspect ratios. All you need to do is select the correct one to fit your frame.

WHAT IS .ZIP FILE?
A .zip is a collection of one or more files, which are compressed into a single file for easy transportation and compression. All our artworks come in different size ratios so we compress them into a single .zip file.

HOW DO I OPEN THE .ZIP FILE?
To unzip the entire folder, right-click on the folder to select “Extract All” or open the folder and select “Extract All” in the Options Toolbar. Then follow the instructions to select a destination folder and click Extract. The files will be extracted and saved in your selected folder.

WHAT IS AN ASPECT RATIO?
Image aspect ratio describes the relationship between the height and width of your image. For example, when an image has a width of 1000 pixels and a height of 1500 pixels, its aspect ratio is 2:3.
You will receive our printables in different aspect ratios that match the most popular standard frame sizes. All you need to do is select the correct one to fit your frame.
For example, if you want to print your printable to fit a 30x40cm frame, you need to choose the 3x4 aspect ratio file. Or, if you want your print to measure 50x70cm, you need to use the 5x7 aspect ratio file.
Consult our
Guide – printing your printables for more detailed information.

HOW MANY COPIES CAN I MAKE?
You can print your artworks as many times as you want! As long as it is for your own personal usage!

WHEN WILL I HAVE ACCESS TO MY FILES?
Immediately after checkout, on your order confirmation page, click on the download button and save your files to your computer.

I CAN'T DOWNLOAD MY DIGITAL FILES, WHAT SHOULD I DO?
If you have any trouble downloading your files, make sure to check your Laptop or Desktop computer. Some Smart Phones & Tablets make it difficult to download files from the internet.

HOW LONG DOES IT TAKE TO DOWNLOAD?
Because it is a large file, downloading may take several minutes.

I CAN'T FIND MY DOWNLOAD NOTIFICATION EMAIL
First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, add info@twobluemountains.com to your address book or safe list.

DO I NEED TO BE VERY HANDY TO MAKE THESE PRINTABLES?
Our printables are pretty straight forward and each printable includes a detailed instruction page.

CAN YOU HELP ME WITH PRINTING?
Yes, we love to help you! If you encounter any problems with printing or if you have further questions, simply drop us a message and we are happy to resolve it as soon as possible. Simply contact us at help@twobluemountains.com and we will get back to you shortly.

WHERE CAN I PRINT MY NEWLY BOUGHT ARTWORK?
Print your files directly from your home printer, bring them to your local print shop or upload them to an online printing service.
Consult our Guide – printing your printables for more detailed information.

WHAT SIZE PAPER SHOULD I USE ON MY HOME PRINTER?
Many printers and copiers can take a variety of paper sizes. Check your printer's manual to know which paper sizes your printer can take, and how to load the paper and adjust the size settings in your printer.
If you're in the United States or Canada, the most common paper size you'll encounter is letter-sized paper, which is 8.5 inches by 11 inches.
Outside of the United States and Canada the most commonly used format is A4. The A4 sheet is 297 millimeters by 210 millimeters.
All our digital printables are also formatted to print on a standard 8.5”x11” letter size or on A4.

WHAT TYPE OF PAPER SHOULD I USE?
You can use normal printer paper, but choose the slightly thicker version. Standard copy paper is generally quite thin, so choosing a slightly thicker copy paper will ensure a good quality printed image that doesn’t leach through to the other side.

And for an even better result, you can opt for photo paper. We prefer matte photo paper, because then you are less bothered by reflection. But sometimes glossy photo paper also gives a really nice result.

Also don't forget to set your printer settings to the correct type of paper. This is especially important if you want to use thicker paper and to prevent the paper from getting jammed in the printer.

We recommend that you make a test print, first on cheaper paper, and then possibly on the more expensive photo paper.

WHICH FILE DO I UPLOAD TO AN ONLINE PRINTING SERVICE OR BRING TO MY LOCAL PRINT SHOP?
All files are delivered in the largest possible print size. Your printing service or local print shop knows how they can also print this file smaller in the size you prefer.
For example, if you want to print your printable to fit a 12x18 inches frame, you need to choose the 2x3 aspect ratio file. The maximum print size for this file is 24x36 inches. Your printing service or local print shop will resize the file and will print your 12x18 inches print.

CAN I PRINT LARGER THAN THE SIZES OFFERED?
You can increase the files sizes provided but they will become slightly more pixelated. If you are happy with a bit of grain, it can still look quite sharp when standing back. We suggest re-size them in Photoshop before printing.
Should you need help with resizing or cropping to a different ratio, send us an email at help@twobluemountains.com.

WILL THE COLORS PRINT THE SAME AS THE COLORS ON MY COMPUTER SCREEN?
No, in most cases printed colors and colors on your computer screen are going to be slightly different. There are a lot of factors that come into play, the quality of your printer, the calibration of your computer screen and the computer program you use to view your artworks.

WHAT ARE MY PAYMENT OPTIONS?
We accept PayPal, Visa, MasterCard, Maestro, American Express, Shop Pay, Apple Pay, Google Pay, iDEAL and Bancontact.

DO YOU OFFER COUPONS AND DISCOUNTS?
There is a variety of extra sales throughout the year. The easiest way to never miss any is to subscribe to our newsletter.

CAN I USE MULTIPLE DISCOUNT CODES ON A SINGLE ORDER?
Only one discount at a time can apply to a single order.

WHERE DO I SEE THE DISCOUNT ENTRY FIELD?
The discount code entry field will show during checkout only if active discount codes are available. Once you have entered the code click "Apply". Your total amount will be updated to reflect the discount.

DO YOU ACCEPT RETURNS OR REFUNDS?
If for any reason you are not completely satisfied with your purchase, simply drop us a message and we are happy to resolve it as soon as possible. Simply contact us at help@twobluemountains.com and we will get back to you shortly.
But kindly note that due to the nature of the products, we do not offer refunds. Unless there is a technical issue with a product, all sales are final.

DO I HAVE TO CREATE AN ACCOUNT?
No. Creating an account is optional. You don't need an account to purchase our products.
You can create an account for faster checkout and access to special offers.
If you do have an account and you are logged in, then your address fields are pre-filled when you place an order.

HOW DO I UNSUBSCRIBE FROM EMAILS?
To stop receiving emails, simply click the Unsubscribe links located at the bottom of any email sent by Two Blue Mountains.
Please keep in mind, it may take 1-2 business days for requests to be completed.

I'M HAVING SOME TECHNICAL DIFFICULTIES, CAN YOU HELP?
Yes, we love to help you! Simply drop us a message and we are happy to help you as soon as possible. Contact us at help@twobluemountains.com and we will get back to you shortly.

ARE THE ARTWORKS COPYRIGHTED?
Yes. All our artworks are copyrighted and redistribution or commercial use is prohibited without express written permission. You may print for personal use only. The user assumes all risks of copyright infringement.

HOW DO I GET IN TOUCH?
Use our contact form or send us an email at: carmen@twobluemountains.com.
If you've already placed an order with us and want to get in touch about that specific order, you can also reply to your order confirmation email. We'll respond as quickly as we can to help you out!